Return and Refund Policy
At The Herbal Chemist, customer satisfaction is our top priority. To ensure a seamless experience, please review our return and refund policy outlined below:
Eligibility for Returns and Refunds
We accept returns and offer refunds only in the following cases:
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Damaged Products: If the product arrives visibly damaged during transit.
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Leaks: If the product packaging is compromised, resulting in leakage.
Conditions for Refunds
- The claim must be raised within 48 hours of receiving the product.
- The product should be in its original packaging and unopened, except for cases where damage or leakage is evident upon opening.
- Proof of damage (e.g., photos or videos) must be provided for verification.
How to Request a Refund
- Contact our customer support team at care@theherbalcemist.com within 48 hours of delivery.
- Provide your order details along with photographic or video evidence of the damage or leakage.
- Once we verify your claim, we will initiate a refund to your original payment method within 7-10 business days.
Non-Refundable Situations
We do not accept returns or issue refunds for:
- Products purchased through unauthorized sellers.
- Customer dissatisfaction unrelated to damage or leakage.
- Products reported after the 48-hour window.
Need Assistance?
For further inquiries or assistance, please reach out to us at care@theherbalcemist.com. We're here to help!
Thank you for choosing The Herbal Chemist. We appreciate your trust in our Ayurvedic products.
