Terms of service

Terms of Service

Welcome to The Herbal Chemist! By using our website or purchasing our products, you agree to comply with and be bound by these Terms of Service. These terms govern your access to and use of our website, services, and products. Please read them carefully, as they constitute a legally binding agreement between you and The Herbal Chemist. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by & construed in accordance with the laws of India

1. Acceptance of Terms

By accessing or using our website, you confirm that you accept these Terms of Service and agree to abide by them. If you do not agree to these terms, you must not use our website or services. These terms apply to all users, including but not limited to browsers, vendors, customers, merchants, and contributors.

2. Eligibility

To use our services or make a purchase, you must be at least 18 years old or have the explicit consent of a parent or guardian. By agreeing to these terms, you confirm that you meet this requirement and have the legal capacity to enter into a binding agreement.

3. Products and Services

We specialize in Ayurvedic products, including but not limited to herbal juices, Pravahi Kwath, and Shilajit.

Product Descriptions: We strive to provide accurate descriptions and details for all our products. However, we do not guarantee that all information is error-free, complete, or up-to-date.
Pricing: Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue a product without liability.

4. Orders and Payments

Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion, including those placed by customers with a history of disputes.
Payment Terms: Payments must be made in full at the time of purchase. We accept multiple payment methods, including credit cards, debit cards, and digital wallets, as available on our platform.
Order Confirmation: Upon successful payment, you will receive an order confirmation via email. If you do not receive this, please contact our customer support team.

5. Shipping and Delivery

Shipping Policy: We aim to dispatch orders promptly. Delivery times may vary depending on your location and external factors beyond our control.
Shipping Information: It is the customer’s responsibility to provide accurate shipping details. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Delivery Delays: While we strive to meet our estimated delivery timelines, delays caused by couriers, weather, or other unforeseen circumstances are not our responsibility.

6. Return and Refund Policy

We take the quality of our products seriously and accept returns or refunds only under specific circumstances:

Eligibility: Refunds or replacements are offered only for products that arrive damaged or leaked.
Conditions: Claims must be raised within 48 hours of receiving the product, along with photographic or video evidence of the damage.
Process: For more details, refer to our detailed Return and Refund Policy.

7. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, images, logos, and designs, is the intellectual property of The Herbal Chemist and protected under applicable copyright and trademark laws. You may not copy, reproduce, distribute, or use any content without our explicit permission.

8. Prohibited Activities

By using our website, you agree not to:

Use our services for unlawful purposes or to violate any local, national, or international laws.
Transmit any harmful or malicious code, viruses, or spyware.
Attempt to gain unauthorized access to our systems or interfere with the proper functioning of our website.
Misuse or exploit our intellectual property or content.
Collect personal information of others without proper consent.

Violation of these conditions may result in the termination of your access to our services and potential legal action.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, services, or products.
We are not responsible for inaccuracies in product descriptions, pricing errors, or unforeseen interruptions to service.

10. Indemnification

You agree to indemnify, defend, and hold The Herbal Chemist and its affiliates harmless from any claims, liabilities, damages, or expenses arising from your breach of these Terms of Service or your misuse of our website or products.

11. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will be effective immediately upon posting to this page. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.